Payment terms
- 30% of the order amount to confirm the order
- 70% of the order amount 1 week after the delivery
Discounts
- -5% if ordered at least 50 days before the expected delivery date
- -10%, if ordered at least 100 days before the expected delivery date
- -15% if ordered at least 150 days before the expected delivery date
Logistics
The digital water curtain is delivered Ex Works. It means that all transportation costs and travel expenses borne for the first installation and later servicing are covered by the client.
The client is responsible to cover the shipment, pay any local taxes and duties, and costs of any additional documentation (eg. ATA carnet) required by law or authorities at the destination.
If the installation is in Europe, we offer shipment as optional service.
Delivered products and services
- Digital water curtain mobile set
- Control system + programming
- Tablet to operate the digital water curtain
- 6-day assembly and testing done by 2 technicians
- 1-year guarantee (extended for a fee)
Optional products and services
Products and services that are offered at additional cost
- Shipment to European countries
- Android app to draw pictures with finger
- Water swing system
- Platform with sensors
- DMX512 receiver
- Extra assembly days (if the installation is delayed)
Installation site requirements
The digital water curtain can be installed provided that the installation place meets all the technical requirements mentioned in the Technical Specification that is available on request. The following elements should be ensured by the client:
- Shipment (may be ordered from us)
- Transportation for our technicians (if shipment not ordered from us)
- Accommodation for our technicians
- Custom duties and taxes
- A lift or a ladder (if lower than 4m) for technicians to access the mounting place
Additional installation fees
If the installation site requirements are not met, the installation may be postponed or prolonged until the client resolves all the problems. In this case, an extra assembly fee is charged for each additional assembly day.
Guarantee
Different components of our machines are covered by different types of Guarantee:
- The software and the components manufactured by us that are subject to wear and tear are covered by the Endless Guarantee. In order to keep them operational the client is required to pay the Maintenance Fee.
- Other components manufactured by us are covered with 1 Year Guarantee. The Guarantee for those components can be extended by paying the Guarantee Extension Fee.
- Components that are manufactured and branded by other companies (e. g. pumps, filters, lamps and construction elements) are covered by their manufacturers' guarantee.
Endless Guarantee and Maintenance Fee
We guarantee the proper operation of the software and all components that are subject to wear and tear that we manufacture. The guarantee is not limited in time.
To keep those components operational, the client is required to pay the Maintenance Fee. It is paid in advance quarterly or annually for the entire period. It is calculated for every component according the following list:
- 0,17 EUR/hour of operation for the BT Controller Software
- 0,19 EUR/hour of operation for every 1m Printing Module (80 valves)
- 0,13 EUR/hour of operation for every 65cm Circular or Curved Printing Module (32 valves)
- 0,08 EUR/hour of operation for every 1m Water Wall Module with Control System (2 valves)
- 0,05 EUR/hour of operation for every 65cm Circular or Curved Water Wall Module with Control System (1 valve)
The prices are adjusted for inflation.
The minimal fee is calculated based on four machine hours per day, irrespective of actual usage time.
The Maintenance and Guarantee Extension Fee is not payable for the first year of operation. It is due from the client starting from the second year of operation.
The fee should be paid before the end of previous billing period. Otherwise the digital water curtain may be electronically blocked until the payment is made.
A document with the guarantee terms and conditions is provided on demand.
Advantages of Endless Guarantee
The digital water curtain is a highly complex product. Its fast-moving parts are subject to wear and tear. To provide clients with the deepest possible experience, we developed our own valves which are even 6 times more durable than the ones used by our competitors.
The digital water curtain systems offered by the competition may have a very limited lifespan. After some time, the machines may deteriorate and deliver a negative experience to the spectators. Owners of those systems are exposed to very high repair or maintenance costs after the guarantee has expired. The digital water curtains produced by our competitors are usually proprietary systems that may be repaired only by the manufacturer. This usually significantly increases the servicing costs. The repair cost may actually be as high as that of a new machine.
To keep our clients satisfied, we decided to reduce the initial cost of our machines significantly, and introduce a low annual fee.
The initial cost of our digital water curtain is lower by 40-50% when compared to our competitors’ solutions.
Our clients are happy that they can avoid unexpected costs in the future, and they appreciate the transparency of our offer. They are glad to receive the highest quality and everlasting product that impresses even after years of operation.
One Year Guarantee with Optional Extension
The components that are produced by us and are not covered by the Endless Guarantee are covered by 1 Year Guarantee with a possible extension for the following years.
The Guarantee Extension Fee is equal to 5% of the price of the components.
Maintenance and servicing
The installation has to be inspected every 3 years.
In an unlikely case of malfunction, we will ask the client to designate a person to carry some simple servicing tasks. Examples of those tasks are mentioned in the Technical Specification. Those actions are aimed at fixing the problem or finding the source of malfunction before our arrival.
All maintenance and service works as well as any spare parts are covered by the guarantee. However, the client has to settle all shipping costs for the spare parts along with all the expenses for the transportation and accommodation for our technicians.